Privacy Policy
Effective date: October 20, 2026
Uncommon HOPE is a trade name (DBA) of H.O.P.E. Family Resource Center, a 501(c)(3) nonprofit organization. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit https://ouruncommonhope.org, contact us, make a donation or purchase, sign up for updates, or submit information about a program.
Information we collect
Depending on how you interact with us, we may collect:
- Contact and form information, such as your name, email address, phone number, mailing address, and the information you include in a message, inquiry, volunteer form, or program application.
- Donation and purchase information, such as the amount, date, items purchased, billing and shipping details, and transaction records. Payments are processed by the payment provider presented at checkout. We do not receive or store your full payment card number or security code.
- Website and device information, such as IP address, browser type, device information, pages viewed, and information collected through cookies or similar technologies.
- Comments and media, if those features are available and you choose to use them. Public comments and uploaded content may be visible to other visitors.
- Email preferences, such as whether you subscribed to or unsubscribed from our updates.
Please do not submit sensitive personal information through a general website form unless the form specifically requests it and explains how it will be used.
How we use information
We use information to:
- Respond to questions and provide requested services or information.
- Process donations, orders, payments, receipts, returns, and delivery.
- Review and administer program, volunteer, or partnership inquiries and applications.
- Send newsletters or other updates when you have signed up, subject to your communication preferences.
- Operate, maintain, protect, and improve our website and services.
- Detect spam, fraud, security incidents, and misuse; meet legal, accounting, and recordkeeping obligations; and enforce our policies.
Donations and donor privacy
We use donation information to process and acknowledge gifts, maintain financial records, and communicate with donors as permitted by their preferences. We do not sell donor names or contact information. We may share information with payment processors, website or database providers, and professional advisers that help us operate, as needed for their services or as required by law. We do not publish a donor’s name or identify a donor publicly without permission, except where disclosure is required by law.
How we share information
We may share information:
- With service providers that help operate our website, process payments, send communications, manage programs, prevent spam, or provide technical support. They may use information only as needed to provide services to us and subject to appropriate safeguards.
- When required by law, legal process, or a valid request from a government authority, or when reasonably necessary to protect the rights, safety, and security of Uncommon HOPE, our community, or others.
- In connection with a significant organizational change, if permitted by law and appropriate safeguards are in place.
- With your consent or at your direction.
We do not sell personal information for money. Some third-party features, embedded content, or analytics tools may collect information directly through your browser under their own privacy practices.
Cookies and similar technologies
Our website may use cookies and similar technologies to make the site work, remember preferences, support account or checkout functions, protect against spam, and understand website usage. You can manage cookies through your browser settings. Blocking some cookies may affect site features.
If you leave a comment and choose to save your details, the site may store your name, email address, and website in a cookie for convenience. Login, security, or editing cookies may also be used if those features are enabled. The cookies used and their retention periods can vary based on the website features and tools active at the time.
Comments, media, and embedded content
If comments are enabled, we may collect the information shown in the comment form, your IP address, and browser information to help detect spam. An anonymized string derived from your email address may be provided to the Gravatar service to check whether you use it. After approval, your profile image may appear publicly with your comment. See Automattic’s Privacy Policy for information about Gravatar.
If you upload images, consider removing location data (such as GPS metadata) from the files first. Visitors may be able to download images and inspect the metadata included in them.
Pages on this site may include embedded content, such as videos, maps, or social media posts. Embedded content from another website may collect information, use cookies, or track your interaction as if you visited that website directly. The other website’s privacy policy applies to its features.
Children’s information
Our website is intended for a general audience, including parents, caregivers, and community members. Children should not submit personal information through our website without the involvement of a parent or legal guardian. A parent or guardian may submit information on a child’s behalf when applying for or participating in an Uncommon HOPE program. We use information submitted for a child only for the stated program, safety, communication, and administrative purposes, and limit access to people who need it for those purposes or where disclosure is required by law.
If you believe a child has provided personal information to us without a parent or guardian’s involvement, contact us so we can review the request.
How long we keep information
We keep information only for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining donation and transaction records, resolving disputes, protecting the website, and meeting legal or accounting requirements. Retention periods vary by type of information and the purpose for which it was collected. Public comments and their metadata may be retained to help identify and manage follow-up comments if comments are enabled.
Your choices and requests
You may unsubscribe from marketing or newsletter emails by using the unsubscribe link in the message or by contacting us. You may also contact us to request access to, correction of, or deletion of personal information we maintain about you. We may need to verify your identity before responding. We may retain information when required or permitted for legal, accounting, security, or legitimate operational purposes.
Privacy rights vary by location and may apply only in certain circumstances. If a privacy law gives you additional rights, we will handle your request as required by that law.
Security
We use reasonable administrative, technical, and physical safeguards designed to protect information. No website, transmission, or storage method can be guaranteed to be completely secure.
Links to other websites
Our website may link to websites and services operated by others. We are not responsible for their content or privacy practices. Please review their privacy policies before providing information to them.
Changes to this policy
We may update this Privacy Policy as our website, services, or legal requirements change. We will post the current version on this page and update the effective date above.
Contact us
For questions or privacy requests, contact:
Uncommon HOPE
A DBA of H.O.P.E. Family Resource Center
6116 Mableton Parkway, Suite 116
Mableton, GA 30126
Phone: 404-532-9323