Refund, Return & Donation Policy
Effective date: October 20, 2026
Uncommon HOPE is a trade name (DBA) of H.O.P.E. Family Resource Center, a 501(c)(3) nonprofit organization. This policy explains how we handle purchases made through our website, including merchandise, and charitable donations.
Merchandise purchases
We want you to be satisfied with your purchase. You may request a return of eligible merchandise within 30 days of delivery. To qualify, an item must be unused, unworn, unwashed, undamaged, and returned with its original tags and packaging. Please include your order number or other proof of purchase.
The following are not eligible for return unless they arrive damaged, defective, or incorrect:
- Gift cards and digital products
- Personalized or made-to-order items
- Items marked “final sale”
- Items that have been used, worn, washed, damaged after delivery, or returned without their original packaging or components
How to request a return
Before mailing anything back, contact us at 404-532-9323 with your order number, the item you wish to return, and the reason for the request. We will provide return instructions and let you know whether the item is eligible. Please do not send items to a manufacturer or to our office without return authorization.
Unless the item arrived damaged, defective, or incorrect, the customer is responsible for return shipping. Original shipping charges are not refundable. We recommend using a trackable shipping service; we cannot guarantee receipt of a return that is not tracked.
Damaged, defective, or incorrect items
Please contact us within 7 days of delivery at 404-532-9323. Include your order number and clear photos of the item and packaging. If we confirm that an item arrived damaged, defective, or was sent in error, we will arrange an appropriate replacement, exchange, or refund and provide return instructions when needed.
Refunds
After an authorized return is received and inspected, we will notify you whether it is approved. Approved refunds will be sent to the original payment method. Your bank or payment provider may need additional time to post the refund. If you have not received an approved refund after 10 business days, contact us at 404-532-9323.
If a return does not meet the eligibility requirements, we will contact you with the available options. We may decline the return or issue a partial refund when the item has diminished in value due to use, damage, missing parts, or other handling beyond what is reasonably needed to inspect it.
Exchanges
Exchanges are subject to availability. Contact us at 404-532-9323 before returning an item. If the requested replacement is unavailable, we will discuss a refund or another available option.
Donations
Charitable donations are separate from merchandise purchases. Because a donation supports Uncommon HOPE’s charitable work, donations are generally non-refundable. If you made a duplicate donation, entered an incorrect amount, or believe a donation was made in error, contact us promptly at 404-532-9323 so we can review the request.
A payment made in connection with merchandise, an event, or another benefit may not be fully tax-deductible. Any charitable deduction depends on the value of goods or services received and your individual tax circumstances. Please consult a tax professional about your situation.
Gifts
If you received an item as a gift, contact us at 404-532-9323 with the order information, if available. Any approved refund will generally be issued to the original payment method used for the order.
Contact us
For questions about a purchase, return, refund, exchange, or donation, contact:
Uncommon HOPE
A DBA of H.O.P.E. Family Resource Center
6116 Mableton Parkway, Suite 116
Mableton, GA 30126
Phone: 404-532-9323